Luggage Booking

I have a trip coming up, how far in advance should I reserve my luggage?

At the moment we can only fulfill orders that are requested at least 8 days in advance. With that said, please feel free to place orders as far in advance as you wish you past those 8 days.

My trip isn't for a few weeks or months, should I order now?

Most definitely! It always feels good to get things crossed off your to-do list and we certainly appreciate the advance notice.

How long does it take for the luggage to ship?

This really depends on geography, if you are one of the coasts, we will ship it out further in advance. On the other hand, if you are closer to us in Dallas, we will wait a bit longer.

What areas do you serve?

We currently ship anywhere in the Continental United States.

How long can I book luggage for?

Feel free to book luggage for as long as you like! Our only requirement on length is at least 5 days.

What should I do if the luggage I rented is destroyed, lost or badly damaged when I receive it?

If you receive luggage that is in an unsatisfactory condition, please send photographic evidence to customerservice@gfand.com and we will work as fast as we can to remedy the situation.

When will I be charged for reserving luggage?

We will charge the credit card you use for booking at the time of booking. Should you contact us during your rental period and request additional days, we will charge you at that time for those days.

How much is shipping?

SHIPPING IS FREE!

Do I need to make a deposit?

No, we hate deposits and we're pretty sure you do too.

What is your cancellation and refund policy?

If you cancel your reservation before your bag is shipped, we will cancel your reservation and charge you $10 for processing. We do not offer refund policies at this time.

Are you directly affiliated with any luggage manufacturers?

We do not work with any luggage manufacturers at this time. Being vendor agnostic  allows us to source the best luggage to meet your needs.

Luggage Usage

Is the luggage cleaned after each use?

We thoroughly clean and inspect each piece of luggage before shipping it to you.

What should I do if I lose the luggage?

Should your airline lose the luggage, please send us proof of this and we will not charge you for any extra days rent. If you lose the luggage, we reserve the right  to your credit card on file 200% of the retail value as defined in the Terms and Conditions. Should this event happen, please let us know, we want to work with our customers.

What happens if I return the luggage dirty?

A certain level of wear and tear is expected when using luggage. We set our standards for wear and tear as the level a good friend's borrowed luggage would receive. Should the luggage be returned in a condition worse than this, we will charge you for the extra cleaning and repair.

TIP: Use the plastic bag that contains your rental information to transport liquids or other items that may be wet or dirty.

Returning Luggage

How does return shipping work?

Each bag will be shipped with a prepaid return label. When you are ready to return your bag, follow the instructions inside the box and affix the return label to the original box used for shipping.

Do I get credit for returning luggage early?

While we certainly appreciate promptness, we cannot offer refunds or credits if you return luggage early.. 

What happens if I return luggage late?

If you let us know in advance that you will be late returning your luggage, we will charge you for the extra days needed. If you don't let us know you will be late returning your luggage and you keep it for more than 10 days past the end of the rental period, we reserve the right to charge your credit card up to 200% of the Retail Value of the luggage rented per the Terms and Conditions.

Where is the return shipping label located?

The return shipping label should be located inside the plastic bag in the shipping container. If you lose or can't find it, please let us know.

How do I repackage The luggage when shipping it back?

Follow the instructions contained in your shipping information and put the suitcase back into the original packaging.

 

Still have questions? Contact CuSTOMER SERVICE!